Privacy Policy

For: Lucy Sibley Wills & Probate | www.willsandprobatecornwall.com

Last updated: 30.09.26

1. Who we are

Lucy Sibley Wills & Probate ("we", "us") operates www.willsandprobatecornwall.com. Lucy Sibley is the data controller for personal information collected through this website.

Contact: Lucy Sibley, 23 Lowen Bre, Truro, Cornwall TR1 3FH lucy@willsandprobatecornwall.com, 07775 612523. ICO registration number ZC259782

This policy covers visitors to our website and people who contact us through it.

2. What information we collect

Information you give us. When you use our contact form, email us or phone us, we collect your name, email address, phone number and the contents of your message. Please don't include sensitive details, such as health information or financial account details, in the contact form. We can discuss those securely once you are in touch.

Information collected automatically. When you visit the site, our website platform (Wix) and any analytics tools collect technical data such as your IP address, browser and device type, approximate location and the pages you view, using cookies and similar technologies (see section 6).

Testimonials. We only publish client testimonials with the person's permission.

3. How and why we use your information

Purpose

Lawful basis

Responding to enquiries and arranging consultations

Legitimate interests (responding to people who contact us), or steps taken at your request before entering a contract

Publishing testimonials

Consent

Keeping the website secure and working

Legitimate interests

Analysing website use to improve it

Consent (via cookies)

Meeting legal or regulatory obligations

Legal obligation

We do not use your information for automated decision-making or profiling. We do not send marketing emails.

4. Who we share your information with

We do not sell your personal information. We share it only with providers who help us run the website and business, who may only use it on our instructions:

Wix.com, which hosts the website and processes contact form submissions

We may also disclose information where required by law or to protect legal rights. Our site links to Facebook and LinkedIn, which operate under their own privacy policies.

5. International transfers

Wix and some other providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the UK International Data Transfer Agreement.

6. Cookies

We use cookies and similar technologies that are essential to make the website work. Non-essential cookies are only set with your consent and you can change your choice at any time through your browser settings.

7. Your rights

Under UK data protection law you have the right to:

access the personal information we hold about you
have inaccurate information corrected
have your information erased in certain circumstances
restrict or object to our processing
data portability
withdraw consent at any time, where we rely on it

To exercise any of these rights, email lucy@willsandprobatecornwall.com. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

8. Security

We take appropriate technical and organisational measures to protect your information, including HTTPS encryption on the website and restricted access to email and devices.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date at the top